Job Description

Pay Rate: $52 - $57/Hour

Job Description:

The Hardware team is looking for an action-biased and detail oriented Sr. Failure Analysis Technician who has a passion for root cause analysis, as well as the hands-on skills to carefully disassemble returned hardware onsite and document findings. You will set up and execute failure analysis plans including product disassembly, as well as monitoring field returns for new issues on an ongoing basis. You will support quality investigations that require technical problem solving and data analysis. You will report directly to the Hardware Lab & FA Lead and also work with the cross-functional team to understand field performance and prioritize new issues. You will work with mechanical and electrical design engineers, quality engineering, product management, data analysis, operations, logistics, and engineering program managers.

You will:

• Perform hands-on triage to reproduce reported issues on all field returns and coordinate further FA with relevant engineering team
• Share FA findings with cross functional teams to drive containment and corrective action implementation into production, design, firmware
• Coordinate and execute Failure Analysis test plans for special capture FA projects and EFFA programs
• Document detailed FA steps and findings identifying root cause
• Seek alignment with cross-functional team and prioritize based on severity, incidence, and impact of each failure mode
• Provide feedback in issue reviews to determine next steps and ensure product performance, manufacturing and design issues are identified and risks mitigated
• Summarize warranty trends and findings in regular reports for cross-functional distribution as part of overall objective of implementing learnings from previous field issues into the next gen design

Must have:

• 5+ years experience in consumer electronics within a quality engineering or technician role
• Thorough understanding of how to identify and root cause common mechanical and electrical failures in consumer electronics
• Strong organizational skills and excited to work through complex issues that may not have an established process
• Comfort handling sensitive electronic components
• Strong desire to establish good working relationships within cross-functional teams
• Views every failure as an opportunity to enhance our products
• Experience using hardware lab equipment (optical microscope, multimeter, etc)
• [Bonus] Familiarity with: Snowflake, Jira, Looker, Solidworks, Altium
• [Bonus] Can read electrical schematics

Education:

BA/BS

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