Job Description

Job Overview - General Manager

At Pupatella , we’re more than just a restaurant, we’re a team driven by passion, authenticity, and heart. Rooted in the traditions of Neapolitan pizza, we take pride in delivering an exceptional guest experience while fostering a supportive, team-oriented environment where people can grow.

Working with us means being part of a culture that values collaboration, accountability, and genuine care. We believe great restaurants are built by great teams, and we invest deeply in developing our people. As a General Manager , you are the heartbeat of your restaurant. You set the tone, build the team, and bring the Pupatella experience to life. What You’ll Do:
Lead People (your #1 priority)

• Build, coach, and inspire a high-performing team of Managers and Associates

• Train and mentor new Managers, guiding them through their first year with consistent, thoughtful feedback

• Create a culture where people feel supported, challenged, and excited to come to work

• Hire great humans who align with our values and bring positive energy to the team

• Develop your team for what’s next—because growth matters here

• Lead team meetings, set clear expectations, and keep communication strong and transparent

Own the Guest Experience

• Deliver a standout Pupatella experience—every guest, every time

• Hold the line on quality: food, service, speed, and cleanliness

• Handle guest feedback with care and urgency (and turn problems into loyalty)

• Create a restaurant that feels welcoming, clean, and full of life

Drive the Business

• Build smart schedules that support both your team and the business

• Lead local marketing efforts—get involved in your community, create buzz, and drive traffic

• Increase sales through strong execution, energy, and consistency

• Set goals, track progress, and celebrate wins with your team

Run a Tight Operation

• Own your numbers: labor, cost of goods, inventory, and sales performance

• Ensure systems are in place for inventory, ordering, and cash handling

• Execute training programs and keep materials fresh and relevant

• Uphold all policies, safety standards, and best practices

• Lead the rollout of new products and processes with confidence

What It’s Like to Work Here
At Pupatella, you’ll find:

• A team-oriented culture where everyone has each other’s back

• A company that leads with heart, hustle, and hospitality

• A place where growth is real —we invest in our people

• Leaders who are present, hands-on, and all in

Who You Are

• A natural leader who brings energy, accountability, and empathy

• Passionate about hospitality and creating great experiences

• Organized, driven, and comfortable owning a business

• Someone who loves building teams and watching people succeed

If you’re looking for a place where you can lead, grow, and be part of something with real heart, we’d love to meet you.

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