Job Description

Overview

We are seeking a detail-oriented and independent professional to join our Client Onboarding and Support team, where you will play a critical role in ensuring the accuracy, completeness, and compliance of client onboarding for high-net-worth and institutional clients. In this role, you will serve as a key quality control point within the account opening process, reviewing Know Your Customer (KYC) documentation to ensure all regulatory requirements and internal policies are met before accounts are finalized. Your work directly supports risk mitigation, regulatory compliance, and a seamless onboarding experience for Private Banking clients.

What You’ll Do

• Review KYC documentation for new client accounts, ensuring all required data, supporting documentation, and regulatory requirements are fully satisfied
• Partner closely with Relationship Managers and internal teams to resolve questions, clarify requirements, and ensure timely account onboarding
• Identify gaps, inconsistencies, or potential risk indicators and take appropriate action, including escalation when needed
• Ensure all reviews are completed accurately and efficiently within established same-day service level expectations
• Work across multiple systems to validate information and complete reviews with a high level of precision
• Provide feedback to onboarding partners to improve quality, consistency, and adherence to KYC standards
• Recognize trends or recurring issues and contribute to process improvements and stronger controls

A Day in the Life

You will spend your day reviewing new account onboarding packages ensuring each meets strict KYC and regulatory standards before approval. You will work independently while collaborating with a small team to meet daily deadlines, often completing reviews by end of day. While the role does not involve direct client interaction, you will serve as a critical partner to Relationship Managers and internal stakeholders, helping ensure accounts are opened accurately and efficiently. Once Private Banking work is complete, you may also support Corporate Trust account reviews, adding variety and broader exposure across business lines.

Education and Experience Required

• 6+ years’ combined higher education and/or work experience

Education and Experience Preferred

• Bachelor’s degree in Business, Finance, Accounting, or a related field
• Experience supporting Private Banking, Wealth Management, or Capital Markets environments
• Prior experience reviewing financial documentation or working within controlled, compliance-driven processes
• Strong attention to detail and ability to identify missing or inconsistent information
• Ability to work independently and manage a high-volume workload with tight deadlines
• Experience in banking, financial services, or a related field
• Familiarity with regulatory review processes such as KYC, compliance, audit, or FinCEN requirements
• Background in operations, back-office processing, or financial data review (e.g., accounts payable/receivable, bookkeeping, accounting)
• Strong organizational and time management skills
• Clear and effective written and verbal communication skills

Work Model & Office Location(s)

This is a hybrid role requiring four days per week in the office. Eligible candidates must live within reasonable commuting distance to one of our two offices below:

• 1100 North Market Street, Wilmington, DE 19801
• 626 Commerce Drive, Amherst, NY 14228

Required Availability

• Monday-Friday, 8:00am-5:00pm (with a one-hour lunch break)

Why This Role

This is an opportunity to step into a highly detail-driven, risk-focused role within Private Banking, where your work has a direct impact on compliance, client onboarding quality, and operational integrity. It’s an ideal position for someone looking to deepen their experience in KYC, regulatory review, or financial operations in a fast-paced, high-accountability environment.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $32.89 - $54.81 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Wilmington, Delaware, United States of America

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