Operational Engineer - Wireless Messaging (SMS/MMS) Job at Inabia Software & Consulting Inc., Ridgeland, MS

MVRCVDJTNGd4OGlva0ZBUGZvQnU3V3RrNlE9PQ==
  • Inabia Software & Consulting Inc.
  • Ridgeland, MS

Job Description

This position is fully on site in Ridgeland, MS (no remote or hybrid)
Job Summary

We are seeking an Operational Engineer with hands-on experience in wireless messaging systems, specifically SMS and MMS. The role involves monitoring, troubleshooting, and optimizing messaging platforms, ensuring high availability, reliability, and performance across telecom networks. Key Responsibilities
  • Monitor and maintain SMS/MMS platforms, gateways, and messaging infrastructure.
  • Troubleshoot delivery issues across carrier networks and aggregators.
  • Analyze logs, delivery receipts (DLRs), and message flows to identify failures.
  • Ensure uptime, system performance, and SLA compliance.
  • Work with telecom protocols such as SMPP , MM7 , APIs , and signaling systems.
  • Collaborate with carriers, vendors, and internal teams for issue resolution.
  • Perform root cause analysis (RCA) and implement preventive measures.
  • Support deployments, upgrades, and configuration changes.
  • Maintain operational documentation and runbooks.
  • Participate in on-call rotation for incident response.
Required Skills & Experience
  • 3–7+ years in telecom, messaging, or wireless operations.
  • Strong experience with:
    • SMS/MMS protocols: SMPP , MM7 , SS7 (preferred), Diameter (nice-to-have)
    • Messaging platforms (e.g., OpenMarket, Syniverse, Twilio, or similar)
  • Knowledge of:
    • Routing, delivery receipts, message encoding (GSM, Unicode)
    • Carrier connectivity and interworking
  • Experience with log analysis and monitoring tools (e.g., Splunk, ELK, Grafana).
  • Basic scripting skills (Python, Bash, or similar) for automation.
  • Familiarity with Linux/Unix systems.
  • Understanding of networking fundamentals (TCP/IP, firewalls, VPNs).
Preferred Qualifications
  • Experience in Tier 2 / Tier 3 telecom support.
  • Exposure to cloud platforms like Amazon Web Services or Google Cloud Platform.
  • Knowledge of 4G/5G messaging evolution (RCS is a plus).
  • Experience working with messaging APIs from Twilio or similar providers.
  • ITIL certification or incident management experience.

Job Tags

Full time, Remote work

Similar Jobs

Aveanna Healthcare

Private Duty Registered Nurse (RN) - (Various Shifts/Patients) Job at Aveanna Healthcare

 ...Join a Company That Puts People First! Registered Nurse - RN We are one of the largest private duty nursing companies in the nation and growing! At Aveanna, were proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our... 

BWXT

Test Engineer Job at BWXT

 ...Lynchburg, Virginia, BWXT is a Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions...  ...opportunity is for you. Position Overview: As our Test Engineer, you will be responsible for the development and execution... 

Confidential

French Teacher Job at Confidential

University French Teacher Job Description: 1. Location: Wuhan city, Hubei province, China. 2. Contract Term: one academic year. 3. Students Age: 18-22 years old. 4. Work Days: work on Mondays to Fridays, two days off on weekends. 5. Work Hours: 14 or 16 teaching... 

Amber Marie And Co

Part Time Fashion Sales Associate Job at Amber Marie And Co

 ...importantly know how to close a sale! We have a unique mix of clothing, home dcor, gifts, and seasonal merchandise....so a love of fashion or design is also a huge plus! Our customers receive premium customer service, and our Sales Associates are the most important... 

Regina Caeli Academy

High School Latin Teacher Job at Regina Caeli Academy

We are seeking a part-time high school teacher to teach Latin in a classical and Catholic classroom at our Carrollton, TX location for the...  ...your own children, or perhaps teaching in a classical or private school (although not required). Standard computer skills - ideally...