Live Agent Job at Physician Care Centers, Palm Springs, FL

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  • Physician Care Centers
  • Palm Springs, FL

Job Description

Description

Physician Care Centers is looking for a Live Agent to join our dedicated team in Palm Springs. This full-time, remote position offers a fantastic opportunity to support our healthcare services by providing exceptional customer service and assistance to our patients.

As a Live Agent, you will play a critical role in ensuring patient satisfaction by answering inquiries, scheduling appointments, and addressing concerns promptly and professionally. This position is essential in maintaining our commitment to high-quality patient care and will involve working closely with various departments to ensure seamless communication and service delivery.

We offer a competitive salary range of $19 - $25 hourly, along with a supportive work environment that promotes career growth and development in the healthcare industry.

Responsibilities

  • Answer incoming calls and respond to patient inquiries with professionalism
  • Schedule appointments and manage patient records effectively
  • Provide accurate information regarding services and procedures
  • Assist patients in navigating our online systems and resources
  • Collaborate with healthcare providers to ensure timely responses to patient needs
  • Document interactions and maintain accurate patient records
  • Identify and escalate issues to the appropriate departments when necessary
  • Participate in training and development programs to enhance skills

Requirements

  • High school diploma or equivalent
  • Strong verbal communication skills and a friendly demeanor
  • Ability to multitask and manage time efficiently
  • Basic computer skills and familiarity with office software
  • Prior customer service experience is a plus
  • Strong problem-solving skills and attention to detail
  • Ability to work independently in a remote environment
  • Willingness to learn and adapt in a fast-paced healthcare setting

Job Tags

Hourly pay, Full time, Work at office, Remote work

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