Job Description

Salary: $75,000 - 75,000 per year Requirements:

• We require at least 3 years of experience in a comparable IT support or help desk role.
• We are looking for proven Tier 2 technical capability, especially in client-facing support environments.
• We need hands-on knowledge of Windows Server environments, including Active Directory, Exchange, SQL, and Microsoft Office.
• We value experience deploying and supporting computers and network infrastructure such as desktops, switches, routers, and printers.
• We prefer candidates with at least one relevant IT certification, such as MCSE/MCITP or CCNA.
• We expect strong organizational ability and a sharp eye for detail.
• We require excellent time management skills and the ability to prioritize effectively.
• We look for experience working collaboratively in a team-oriented setting.
• We need strong communication skills with the ability to work effectively across all levels of staff and clients.
• We require a valid Class 5 drivers license.
• We require the ability to commute to or relocate to Grande Prairie before starting.
• We prefer candidates who currently live in the Grande Prairie area.
• We prefer applicants who bring a consultancy or professional services background.
• We value a strong customer service mindset and a willingness to ask questions.

• We provide telephone, remote, and on-site support to our clients.
• We troubleshoot and resolve complex business and technical issues with a consultative approach.
• We support a wide range of devices, including laptops, desktops, tablets, and smartphones.
• We administer and troubleshoot Microsoft Exchange Online across multiple client environments.
• We maintain and support desktop operating systems and common applications such as Microsoft Office and antivirus software.
• We diagnose and resolve infrastructure issues related to network connectivity, printing, and internet access.
• We install and configure server and network hardware, including switches, firewalls, access points, and servers as needed.
• We use RMM tools to perform analytics and support issue resolution.
• We manage our workload by prioritizing tasks in a fast-paced, high-energy environment.
• We communicate clearly and professionally with customers and team members.
• We work under pressure while consistently striving to exceed client expectations.
• We align our work with our corporate principles and values.

• Active Directory
• Hardware
• Support
• Network
• SQL
• Windows

More:

We are IT Partners, a company with a highly positive employee culture that supports a dynamic group of clients through excellent service and technical expertise. This is a full-time, in-person role based in Grande Prairie, with a compensation target of $75,000 per year, depending on qualifications and experience. We offer a strong benefits package that includes a company pension, financial planning support, family health benefits, continuing education funding, company events, dental and disability coverage, employee assistance, extended health care, flexible scheduling, life insurance, paid time off, tuition reimbursement, vision care, and work-from-home flexibility. We are seeking a motivated professional who shares our values and is committed to delivering outstanding client support.

last updated 20 week of 2026

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