Job Description

Salary: $75,000 - 115,000 per year Requirements:

• We require an associate degree in Computer Science, Information Technology, or a related discipline, or a high school diploma plus at least two years of desktop support experience.
• Healthcare IT support experience is preferred.
• We look for proven ability to troubleshoot and support Windows desktop operating systems.
• We value experience supporting Microsoft Office, Outlook, and web-based applications.
• We prefer experience repairing and supporting desktop and laptop hardware, especially HP or Macintosh systems.
• Experience with IT service management ticketing platforms such as Cherwell or ServiceNow is preferred.
• CompTIA A+ and Microsoft Certified Professional (MCP) certifications are preferred.
• We need strong customer service, communication, and organizational skills.
• We expect the ability to manage multiple priorities and work efficiently under pressure.
• Strong problem-solving ability and close attention to detail are important.
• We need someone who can work independently while following established processes and escalation procedures.
• We require the ability to work effectively with non-technical users across all levels of the organization.

• We provide first-line, system-wide IT support for our end users.
• We respond to Help Desk phone inquiries and electronic support requests.
• We resolve Level I incidents in line with our Incident Management policies.
• We escalate issues when they fall outside the scope of first-level support.
• We assist with desktop-related project work.
• We help maintain standardized hardware and workstation configurations across the organization.
• We prioritize tasks independently while following defined escalation paths and service level agreements.
• We maintain a strong focus on customer service, documentation, and compliance with healthcare IT standards.

• Hardware
• Incident Management
• Support
• MCP
• ServiceNow
• Web
• Windows
• ITSM

More:

We are Powers Health, a healthcare organization offering a professional environment where your talents are valued and your growth is supported. We provide competitive wages, comprehensive benefits, tools and resources, and mentoring to help advance your career. Our benefits package includes medical, dental, and vision coverage, wellness support, spending accounts, a retirement savings plan, life insurance, disability protection, an employee assistance program, fitness center discounts, tuition assistance, paid time off, and recognition programs.

last updated 33 week of 2026

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