Customer Service Coordinator II Job at Elevait Solutions, Keene, NH

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  • Elevait Solutions
  • Keene, NH

Job Description

Job Title: Customer Service Coordinator II

Location: Keene, NH 03431/Onsite

Duration: 248 days

Note : Travel Requirements: None. Shortlisting 4/13. Hours of work/work schedule/flex-time: 40 hours Requires some flexibily/overtime when required based on load.

Summary of Job:

Looking for an extremely detail oriented Sales Coordinator. Success in role requires ability to overcome business systems complexity leading to a fairly lengthy training period; patience is a must and desire to learn and grow with the business.

Must-have/Required skills:

  • Required Education: Bachelor in BA or similar.
  • Required Years and Area of Experience: 3-5 years Customer Service experience including handling of customer Purchase Orders/Contracts.
  • Self motivated performer with broad skills for potential internal career growth.
  • Represent in a professional manner at all times; even under pressure.
  • Quality and customer focused.
  • Professional verbal and written communication skills.
  • Effective problem solver, detail oriented.
  • Demonstrate effective time management and ability to multi-task.
  • Proficiency with Microsoft Tools; Outlook, Excel, Word
  • Excellent typing and keyboarding skills
  • Comfort with multiple complex business systems
  • Strong/effective interpersonal skills
  • Team oriented
  • Desire to deliver outstanding customer experience

Nice-to-have Skills:

  • Customer Service experience or Sales experience in a manufacturing environment.
  • Basic understanding of Aerospace & Defense Industry
  • Some experience working in a MRP focused manufacturing business
  • Experience functioning in a diverse, fast paced environment

Key Responsibilities and Duties:

  • Responsible for error free execution of quotes, orders and other order management related activities.
  • Build strong working relationships with both internal and external customers.
  • Understand and execute contractual agreements.
  • Coordinate order requirements through the MRP system and other business tools.
  • Organize communication for internal customers to meet external customer requirements.
  • Use professional telephone and written communication skills to include excellent use of grammar and sentence structure.
  • Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
  • Participate in training, testing, and project related activities as identified.
  • Represent to the customer in a highly effective, professional manner.

Job Tags

Flexible hours

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