CMDB Platform and ITIL Process Governance Administrator Job at The Vanguard Group, Wayne, PA

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  • The Vanguard Group
  • Wayne, PA

Job Description

Core Responsibilities

CMDB Data Stewardship & Governance

  • Administer and maintain core CMDB reference data including configuration items vendors companies locations and organizational hierarchies
  • Support data quality initiatives including normalization duplicate remediation and lifecycle management
  • Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness
  • Define and maintain governance policies standards and controls aligned with audit and risk expectations

Platform & Process Collaboration

  • Partner with platform and operations teams to convert governance requirements into workflows controls and system guardrails
  • Identify gaps trends and opportunities for improvement through data analysis and stakeholder engagement

Metrics & Reporting

  • Develop and maintain data quality metrics dashboards and reporting frameworks
  • Prepare governance insights and reporting for leadership audit and compliance discussions

AI Platform & Process Governance

  • Support governance for AI usage leveraging CMDB data ensuring controlled compliant and intentional use

  • Define and document AI governance guardrails including approved datasets controls and escalation paths

  • Assist in translating AI governance requirements into process controls and certification checkpoints

  • Contribute to AI-ready processes supporting future capabilities such as AIOps predictive analytics and AI control frameworks


Qualifications

  • Minimum of five years related work experience with at least one year of IT service management experience.

  • Undergraduate degree or equivalent combination of training and experience.

  • ITIL Foundation Certification

  • Experience in IT systems CMDB data administration or governance environments

  • Data normalization experience and ability to maintain high-quality structured data

  • Data governance experience including policies standards and controls

  • Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment

  • Understanding of ITIL processes and service management concepts

  • Experience or exposure to cloud platforms (AWS Azure or similar)

  • Strong communication and collaboration skills across technical and business stakeholders

Preferred

  • Hands-on experience with ServiceNow (CMDB ITSM modules)

  • ServiceNow System Administrator (SNOW SysAdmin) certification or willingness to obtain within 1 year

  • Cloud certification or demonstrated cloud expertise (AWS Azure etc.)

  • Knowledge of CMDB governance certification campaigns and audit readiness practices

  • Experience with reporting dashboards or data analytics tools

  • Exposure to AI governance AIOps or automated service management processes

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Required Experience:

Unclear Seniority

Job Tags

Full time, Work experience placement

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